“Sending orders with the best quality and in the shortest time”
The mission of Shama Mitra Store, as a sales and after-sales service for reputable brands such as DeLonghi, Miguel, Fleur, Matteo, etc., is to achieve customer satisfaction and ease of purchase. To this end, we strive to deliver your order to you with the best quality and, of course, in the shortest possible time.
Sending orders on normal days
Tehran City:
If you place an order and checkout before 10:00 AM on Saturday to Thursday, all orders will be delivered to our dear users according to the “order distribution time frame”.
If you place an order before official and special holidays, the process of placing an order and sending your product will remain the same on Thursday and Friday, and it will reach you on the first business day after the holiday ends.
Order distribution time frame in Tehran:
The distribution time frame is Saturday to Wednesday from 9 AM to 5 PM.
The distribution time is on Thursday from 9 AM to 2 PM.
Due to the limited order distribution schedule on Thursday, orders that have not been delivered to the user for any reason will be distributed the next business day.
Other provinces and functions of Tehran
“Special Delivery”
Nearby cities:
Astara, Azadshahr, Aran and Bidgol, Amol, Ardabil, Isfahan, Babolsar, Fereydounkenar, Mahmoudabad, Babol, Sari, Tabriz, Rasht, Zanjan, Qazvin, Kermanshah, Kashan, Khorramabad, Hamedan, Gorgan, Arak, Bandar Anzali, Ilam, Bonab, Behshahr, Tonekabon, Khomeini Shahr, Chalus, Noshahr, Damghan, Rudsar, Saveh, Semnan, Sanandaj, Shahrood, Shahin Shahr, Shahreza, Ghaemshahr, Qom, Gonbad, Lahijan, Langrud, Maragheh, Malayer, Miandoab, Meybod, Ardakan, Yazd, Neyshabur, Noor, Royan, Sabzevar, Khoy, Mahabad, Bukan, Khorramdareh, Delijan and parts of Tehran province
The time it takes to receive an order from the time it is registered is between 24 and 72 business hours, depending on your location, order type, and order registration time.
Remote cities:
Ahvaz, Urmia, Shiraz, Mashhad, Kerman, Abadan, Khorramshahr, Bojnourd, Borujerd, Bam, Bandar Abbas, Bushehr, Birjand, Dezful, Rafsanjan, Zahedan, Shahrekord, Marvdasht, Yasuj, Mahshahr, Saqqez, Sirjan, Gachsaran
The time it takes to receive an order from the time it is registered is between 48 and 72 business hours, depending on the location, type of order, and time of order registration.
In special circumstances such as festivals or special occasions (Mother’s Day) and days when the volume of orders increases, such as March, depending on the type of payment and the place of receipt of the order, it is not possible to adhere to the schedule as during normal times of the year. Therefore, we ask you, dear user, for patience so that your order is delivered with the best quality.
Dear user, please consider and adhere to the following points when registering and delivering orders:
In order to comply with certain considerations and restrictions, all orders will be delivered at the main door and entrance of the building leading to the alley or street.
Delivery of orders in the case of online payment will be made to the profile owner or the person whose details are registered as the recipient only upon presentation of a national ID card or valid identification document.
The number and type of ordered items will be checked and matched with the delivery receipt in the presence of the postman and the package distributor.
Opening and installing products that must be installed by a specialist installer from the relevant company is not permitted, and failure to comply with this requirement will void any after-sales service and product return warranty.
Delivery of orders to public places is not possible and only delivery of goods to the address registered in the user’s profile will be possible.
Some products in promotional schemes, special sales and festivals will only be sent via Priority Mail, in which case the user will be informed of this.
Before receiving the order from the postman, take the necessary steps to check the packaging and ensure that there are no damages (tear, wetness, crushing, perforation, or the carton is out of shape). If there are any defects or problems with the packaging, do not accept the shipment and return it. Otherwise, the seven-day warranty will not be valid.
If shipments are sent by a method other than priority mail (special delivery), the distribution agent will only visit the customer’s door once. If the agent is not present, the goods will be returned to the contractor’s representative in the desired city. The customer will have up to 48 hours to visit the said representative in person. If the customer does not receive the goods, the shipment will be returned.
How the user receives the order
When receiving the order from the postman, check the appearance of the box and the type of packaging. If you see any damage (holes or tears, the box door is open, the carton has an unusual shape, you hear a breaking sound, or the box is wet), do not accept it. Please note that if you receive the product or sign the order receipt, you will be responsible for all of it.
If damage to the ordered product is visible and evident at the time of delivery, please refrain from receiving the shipment until it is returned to Sinjeh Kish Company for inspection.
Each order will contain at least one package (goods) or several products or packages. When delivering the order, check the number of items ordered and the type of all of them from the postal officer and then receive them.
If your goods are consolidated (several goods will be placed in a larger carton), make sure that the adhesive and straps are sealed and not opened, open the large carton and receive the packages inside one by one according to your order.
