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📋 Terms and Conditions for Buying from Mitra Candle Shop
In order to experience a safe and trouble-free purchase, please read the following carefully:
💳 Payment and Refunds
Matching details: The name of the bank account holder and the username on the site must be the same. Refunds are only possible to the same card number used to make the purchase.
Right to cancel an order: Mitra Candle Shop reserves the right to cancel the order and refund the money within 7 business days.
Customer Cancellation: If the order is canceled by the customer (subject to the terms of return), the payment will be refunded within 7 business days.
🚚 Address registration and delivery of goods
Accuracy in recording information: After the final registration of the order, the address stated on the invoice cannot be changed under any circumstances. (Attention to individuals and legal entities)
Identity Verification: When delivering the goods, it is mandatory to present a valid ID card. Also, Mitra Candle Shop may contact you to verify your identity.
Delivery location: Orders are not delivered to public places. The delivery criteria is the main door of the building with an accurate and reliable address.
Correct information: If you enter incorrect information, your order will not be tracked and delivered.
🔍 Search and Order Registration Guide
You can find the product you want in three ways:
Using the search bar and the mega menu of categories.
Using the product category on the right side of the site.
Using the quick access tools on the home page:
Login to the Mitra Candle Shop dashboard
Order submission information
Order review
Payment information
Note: If you have added an item to your shopping cart without logging in to the site, you must enter your email and password during the checkout process to enable the final steps (invoice, shipping method, and review).